L.B., sorry to have to disagree with you. I sold menswear and motorcycles/parts for years and was never (trust me on that!) a customer.

I have also hired,trained, motivated, and managed more salespeople than I can remember over the years. My number one requirement from any prospective salesperson was to have a definite customer orientation. That means a definite desire to help and serve the needs of the customer. Without that, you have a lot of hot air and not much substance. You can train, motivate, and waste a lot of time and still get duh results without the basic underlying drive to be helpful, to the max, to the customers.

I think, basically, we're on the same page but have different ways and words to express things.

I'm a girl, not a guy, please spell Sandi with an 'I'.

Sandi Bowman