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![]() This is a simple test of 10 questions. Rank yourself on a scale of 1 to 10, 10 being the best or almost always, 1 being the worst or almost never. Add up your points. If you get close to 100 I would expect that your employees will be over 3 times more productive than if your score was 30 or less.
![]() DOES THE MANAGER -provide regular and frequent opportunities for employees to voice complaints, suggestions and questions, provide reasonable and timely responses, and give employees what they say they need to do a better job? -elicit answers/responses from the team and get them to use their brainpower to solve problems? -listen to employees with 100% attention without distraction, without trying to figure out a response and with the use of follow-up questions to obtain missing details and suggested fixes? -refrain from giving orders since by their nature they demeaning and disrespectful and destroy innovation and commitment? -treat members better in terms of humility, respect, timely and high quality responses, forthrightness, trust, admission of error, etc than they are expected to treat customers and each other? -publicly recognize employees for their contributions and high performance and never take credit him/herself? -openly provide all company info to employees to the extent they need/desire? -use values and high standards of them in order to explain why certain actions are better than others? -use smiles and good humor with subordinates, not frowns or a blank face? -generate in employees a sense of ownership? How? Best regards, Ben |
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