Why I now avoid some biz content like I avoid p#rn

[Steve MacLellan]

Originally Posted by unpinkpanther

How do you plan to make your help and resources different from what's already out there?

Each company has a knowledge base software and support desk. Sometimes, these can be the best resources. Other times, solving one problem can lead to more questions. Then, sometimes, the problem is a computer issue. Your web hosting support technicians aren't going to offer you help with your computer.

For example, a friend brought me his computer. It wasn't working. He can't very well run his business with a broken computer. When he booted it up, this is what he saw:



From examining what little I had access to, I discovered he had tried to upgrade to Kubuntu 24.04 LTS before doing his updates for 22.04. This causes "Kernel Panic" in some Linux operating systems. I was able to reboot into a "safe mode" and choose a different Kernel. Then I did the 22.04 updates and rebooted.

The problem with Ubuntu kernel panic with kernel 6.8.0-45 generic was short lived. I googled it, and there were a number of people with the same issue.

I upgraded his computer to the newer 24.04 but by this time, Ubuntu had realized there was a problem, so now the OS was installing with the kernel 6.8.0-47. The upgrade was successful.

As, I said, this guy was a friend, so I didn't charge him for the help. Still, he showed up the next day with a 40oz. bottle of Rum for me. I think the point is, if you can offer value with your service, even if you're not the only person offering the service, then people will buy from you.

“If people like you, they'll listen to you, but if they trust you, they'll do business with you.” – Zig Ziglar

Many years ago I trained as an electronic technician, and I've got a few IT certificates from other courses I took. Plus I have over twenty years of being a web developer.