The smartest AI can't overcome a dumb company policy, why HP sux.

[Dien Rice]

Hi Gordon,

Thanks for sharing... That shows HP has been pretty stoopid !

I'm looking to soon buy a new laptop... So I'll keep in mind to avoid HP!

I have a tale which is not quite the same...

I've bought both Apple products and non-Apple products... Generally, I've been impressed by the Apple products, at least those bought during the Steve Jobs era... I have a 2006 Apple Macbook that still works, almost 19 years later!

But... Search and you'll find... many people believe quality control has gone down at Apple since Steve Jobs passed away...

Tim Cook made Apple the most profitable company in the world. But... I suspect part of the way he did it was to increase profits by reducing quality control...

My wife has a Macbook Pro. Then, what's known as the "stage lights" problem occurred... (The screen looks like it has "stage lights" on it.) It's on its way to the screen failing. This is a problem from the design and manufacturing of the computer, during the Tim Cook era. But... Apple won't fix her laptop on their dime, even though their design and manufacturing is known to be the cause of the problem. She has to shell out a ton of money if she wants to get it fixed.

Here's an article from a few years ago on Apple's dropping quality control... But if you search, you'll find a lot of discussion on this from recent times too...

Apple Has a Major Quality Control Problem
https://www.tomsguide.com/us/ipad-be...ews-28901.html

I don't look at Apple the same way now as I did during the Steve Jobs era...

Best wishes!

Dien

Originally Posted by GordonJ

New gift, a 17" HP computer for Xmas. Tried to connect to WiFi, and it got stuck and couldn't connect.

Looked on HP site, used a bot, no help...had me call. And I spent 2.5 hours of nonsense, talked to 5 real people, none of whom could help and reason is/was...

My brand new 2024 HP laptop bought directly from their website...had support expired in 2018.

See, they, the dumb bells of HP, RECYCLE serial numbers.

And their smart AI bot who answers the phone and directs the calls kept sending me to BUSINESS support, cause the serial number was the first gate...

And they could not help, the serial number was for an older model and so they transferred me to consumer, who couldn't help because it wasn't in their system...and one after another, until I finally went to sales and wanted to know the process to RETURN it (and I went shopping at DELL)...and got some one who kept apologizing and ended up sending me to BUSINESS support BECAUSE...

She typed in the serial number without gettting more information.

HP USED to be a good company. I will NEVER, ever buy an HP product again, including printers

I would love to know why they used RECYCLED SERIAL NUMBERS, SO IT IS IN MY OPINION, A COMPANY OPERATED BY DUMB BELLS, AND NO AI bot is going to help me again.

Gordon Jay Alexander